What is your cancellation policy?
It’s pretty simple, really! We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.
If you cancel within 72 hours (or don’t show up) then you will be charged our standard cancellation fee. This is the total of the first night of your stay, plus tax.
Holiday Cancellation Policy
Between December 23rd and January 2nd, all reservations for Premiere Two Bedroom Condo plus Loft with Games Room, Premiere Two Bedroom Condo Four Queens and our Premier King Condo with Hot Tub, are subject to our Holiday Cancellation Policy. This means that for any booking you make for these condos between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.
Do I need to pay anything upfront when I reserve my room?
There is no deposit required! All we need is a credit card on file (sorry, no debit cards) as a guarantee on the room and the ability to enforce our cancellation policy. If you have booked three rooms or more, please check our group booking section below.
Well, it depends. If you want to make a group of bookings for a function, or an otherwise larger group, please call the Reservations Team directly on 1800 563 8764. Otherwise, the only difference is that we require a deposit of the first night of your stay plus tax for each room. If you still aren’t sure, feel free to call our Reservations Team.
Sure! But you need to know a few important things. Making a modification can change the price of your room, lose availability or get additional fees. So please be careful!
Check-in | Check-out Times
When can I check in? When do I have to leave by?
Easy! You can check-in any time from 4pm onwards, while check out is by 11am.
On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.
Is there parking available onsite? How tall is the parking garage?
Yes there is! We have an onsite parkade with lots of space, but please be aware that parking spaces aren’t allocated. This means that it’s first come, first serve and on busy weekends, public holidays and during Summer, we highly recommend leaving your car and walking, cycling or taking a bus to travel around town.
The allowance for cars is 6’3” or 1.9m.
Delicious, delicious Breakfast, say no more! We offer complimentary Breakfast for all guests in all of our rooms! Served downstairs in Chili’s from 7am to 10am, every day!
Cancel/Modify 3rd Party Booking
Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.
Early Check in
I’d really love to arrive earlier than 4pm. Can I request an early check-in?
Sadly we aren’t able to make any guarantees. We recommend putting a note in when completing your booking or calling our Reservations Team and making a request that way. Our front desk staff try their best to accommodate special requests as much as possible, but if your room isn’t ready when you arrive, we would be happy to hold onto your bags in the meantime.
As much as we would love to have ALL the pets, we only have very specific numbers of pet-friendly rooms available. Please call our Reservations Team who will be able to confirm whether we have any rooms available. Our standard pet fees apply which is $25 per pet, per night plus tax!
Hot Pool Hours
You’re too kind! Our grotto hot pool is open from 8am to 11pm
Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Roam Lines. If you want to see their list of services, please check out their website: roamtransit.com
How to get here
Easy peasy! First off you need to fly to Calgary, Alberta. Then it’s just an hour and a half drive the highway to Banff. If you don’t want to hire a car, we recommend either the Banff Airporter or Brewsters Transport!