FAQ

Yes! We are pet friendly. We only have specific numbers of pet-friendly rooms available. Please call our Reservations Team who will be able to confirm whether we have any rooms available. Our pet fees apply which is $25 per pet, per night plus tax!

Where is good for Breakfast?

Delicious, delicious Breakfast, say no more! We offer A La Carte Breakfast options for all guests, served downstairs in Chili’s from 7am to 10am, every day!

I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?

Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.

What is your cancellation policy?

It’s pretty simple, really! We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.

If you cancel within 72 hours (or don’t show up) then you will be charged our cancellation fee. This is the total of the first night of your stay, plus tax.

When can I check in? When do I have to leave by?

Easy! You can check-in any time from 4pm onwards, while check out is by 11am.

On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.

Do I need to pay anything upfront when I reserve my room?

There is no deposit required! All we need is a credit card on file (sorry, no debit cards) as a guarantee on the room and the ability to enforce our cancellation policy. If you have booked three rooms or more, please check our group booking section below.

I’d really love to arrive earlier than 4pm. Can I request an early check-in?

Sadly we aren’t able to make any guarantees. We recommend putting a note in when completing your booking or calling our Reservations Team and making a request that way. Our front desk staff try their best to accommodate special requests as much as possible, but if your room isn’t ready when you arrive, we would be happy to hold onto your bags in the meantime.

I need to make a reservation for three (or more) rooms. Is there anything more I need to do?

Well, it depends. If you want to make a group of bookings for a function, or an otherwise larger group, please call the Reservations Team directly on 1800 563 8764. Otherwise, the only difference is that we require a deposit of the first night of your stay plus tax for each room. If you still aren’t sure, feel free to call our Reservations Team.

Your indoor hot pool looks incredible! What are its opening hours?

You’re too kind! Our grotto hot pool is open from 8am to 11pm

So uhhh, how do I get to Banff?

Easy peasy! First off you need to fly to Calgary, Alberta. Then it’s just an hour and a half drive the highway to Banff. If you don’t want to rent a car, we recommend either the Banff Airporter or Brewster Transportation! For more information regarding transport options: www.foxhotelandsuites.com/location/

All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of refill fountains around town, so make sure you bring your water bottle!

Read more here! banff.ca/Drinking-Water

Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Banff routes. If you want to see their list of services, please check out their website: roamtransit.com

Something has come up and I need to modify my booking. Is that okay?

Sure! But you need to know a few important things. Making a modification can change the price of your room, lose availability or get additional fees. So please be careful!

Is there parking available onsite? How tall is the parking garage?

Yes there is! We have an onsite parkade with lots of space, but please be aware that parking spaces aren’t allocated. This means that it’s first come, first serve and on busy weekends, public holidays and during Summer, we highly recommend leaving your car and walking, cycling or taking a bus to travel around town.

The allowance for cars is 6’3” or 1.9m.