Are you pet friendly? I would like to bring my dog.
Yes! We are pet friendly. Please call our Reservations Team who will be able to confirm whether we have any pet friendly rooms available. Our pet fees apply – $25 per pet, per night plus tax!
Cancel/Modify 3rd Party Booking
I booked online with Booking.com/Expedia/Hotels.com and I need to cancel/modify my booking. Can I do it through you?
Unfortunately we aren’t able to make any amendments to bookings not made directly through us. You will need to contact the company you originally booked through to make any changes.
Check-in | Check-out Times
When can I check in? When do I have to leave by?
Easy! You can check-in any time from 4pm onwards, while check out is by 11am.
On check-in a pre-authorization equal to your total anticipated stay, plus a $100 deposit for incidentals will be placed in a “holding-state” on your credit card. On checkout, if you use your credit card to pay for the room, the room amount will be processed and the deposit will be released. Credit card holds usually take 3-10 business days to clear. If after 10 business days the amount has not cleared, we advise you to contact your credit card company directly.
Do I need to pay a deposit when I reserve my room?
There is no deposit required! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy.
Holiday Deposit Policy
All stays between December 22nd, 2023 and January 1st, 2024 require a deposit payment of the first night plus tax at the time of booking.
Do I need to pay anything upfront when I reserve my room?
There is no deposit required! All we need is a credit card on file as a guarantee on the room and the ability to enforce our cancellation policy. If you have booked three rooms or more, please check our group booking section.
I need to make a reservation for three (or more) rooms. Is there anything more I need to do?
If you want to make a group of bookings for a function, or an otherwise larger group, please call the Reservations Team directly at 1 (866) 474-0425. Otherwise, the only difference is that we require a deposit of the first night of your stay plus tax for each room. If you still aren’t sure, feel free to call our Reservations Team.
How to get to Banff?
Easy peasy! First you need to fly to Calgary, Alberta. Then it’s just an hour and a half drive west on the Trans-Canada highway to Banff. If you don’t want to rent a car, we recommend either the Banff Airporter or Brewster Transportation. For more information regarding transportion options: foxhotelandsuites.com/location
Is the water safe to drink?
All of the water in Banff is rated as high quality groundwater by environment Alberta. It tastes great and there are plenty of water fountains around town, so make sure you bring your water bottle!
Is there a local bus so I can get around without driving?
Certainly there is, it’s named Roam Transit and they’re a great way to get around. We offer complimentary (yes, FREE) bus passes for the local Banff routes. If you want to see their list of services, please check out their website: roamtransit.com
Is there parking available onsite? How tall is the parking garage?
Yes there is! We have an onsite underground parkade. It is first come, first serve. On busy weekends, public holidays and during summer, we recommend leaving your car and walking, cycling or taking local bus to travel around town.
The allowance for cars is 6’3” or 1.9m.
Something has come up and I need to modify my booking. Is that okay?
Sure! But you need to know a few important things. Making a modification can change the price of your room, lose availability or get additional fees. So please be careful!
What is your cancellation policy?
We offer free of charge cancellations at any time, up until 72 hours before you’re due to check in. In other words, you have until 4pm (Mountain Time) three days before you’re due to arrive.
If you cancel within 72 hours (or don’t show up) then you will be charged our cancellation fee. This is the total of the first night of your stay, plus tax.
Holiday Cancellation Policy
Between December 22nd, 2023 and January 1st, 2024, all reservations are subject to our Holiday Cancellation Policy. This means that for any booking you make for these suites between those dates will require a deposit of the first night plus tax. Any cancellations received after 4pm, 14 days prior to your arrival date will forfeit the deposit taken.
Where is good for Breakfast?
Chili’s Grill & Bar, the restaurant on-site offers an amazing a la carte breakfast. It is served daily and of course offers all the favourites – Traditional Eggs Benedict, Avocado Toast, Breakfast Scramble, and many more.
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